Shipping Information

Despatch Information

All of our flags and printed products are manufactured at our Australian manufacturing facility in Melbourne, meaning we can send your product promptly. We also stock a wide range of flagpoles and other accessories.


Items that are in stock will be shipped the same day if ordered before 12pm Monday – Friday. However, at times of high demand this may occur the next day.

Items that are in stock and ordered after 12pm will be sent the following business day.

Items not currently in stock and needing to be printed will be sent within 5-7 business days. Fully sewn flags needing to be manufactured may take up to 10 business days.

 

Custom orders are typically send within 7-15 business days following artwork approval, depending on complexity and volume. For further information, feel free to contact your dedicated Account Manager.

 

Store Pick-Up (Click and collect)

You may opt to collect your goods from our warehouse at no charge by selecting this option at checkout.

We are located at 22-24 Miles Street, Mulgrave, Victoria.

 

Delivery Carriers and Timeframes

Items less than 1 metre length are sent with Australia Post. We offer Standard and Express options where available.

Large items over 1 metre will be sent via our road freight partner Direct Freight Express.

For the latest delivery timeframes, visit the relevant carrier websites.

Australia Post: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

Direct Freight: https://www.directfreight.com.au/ETACalculator.aspx

 

Please note: We cannot guarantee next-day delivery.

 

Whilst we work to ensure coverage for all our customers unfortunately we cannot offer Express for every destination. Additionally, although we despatch our Express orders as soon as possible, we cannot guarantee same-day despatch for Express orders. 

 

Delivery Charges 

Our freight charges are calculated at checkout. Costs will depend on the delivery address and the quantity, weight and size of items ordered.

 

Our shipping partners provide calculators which can be used to find an estimate:

Australia Post: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Direct Freight: https://www.directfreight.com.au/ETACalculator.aspx

 

International Shipping

We deliver Internationally via Australia Post. Charges will be calculated at checkout.

Estimate delivery times are available on the Australia Post website: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 

Please note: We do not offer large items over 1 metre to be shipped internationally. These items added onto international orders will result in order cancellation. If you are unsure, please contact us and we will gladly assist you.